Refund & Exchange Policy
Last updated: August 2026
At Hyfex, getting the right fit matters most — kids' feet grow fast and sizing can be tricky. That's why every order comes with our FitSure promise.
Free Size Exchange (FitSure)
- If the size doesn't fit, you can exchange it for free within 7 days of delivery.
- The shoes must be unworn, unwashed, and in their original packaging with all tags attached.
- To start an exchange, email us at shivangg035@gmail.com or message us on WhatsApp with your order number and the size you'd like instead.
- Need help picking the right size before you order? Use our CM-first size chart or ask our WhatsApp size advisor.
Damaged or Wrong Item
If you receive a damaged product or the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or a full refund, whichever you prefer.
Refunds
Where a refund is due, it will be processed to your original payment method. Please allow a few business days for the refund to reflect in your account after we confirm the return.
Items Not Eligible for Exchange/Refund
Products that show signs of wear, damage from misuse, or are missing original packaging/tags are not eligible for exchange or refund.
Contact Us
Questions about your order? Reach us at shivangg035@gmail.com.